Chatbot for Education: Use Cases, Benefits, Examples Freshchat

ISTE is still developing Stretch and hopes to give a wider group of educators a chance to use the tool soon. Eventually, Stretch may be used to help educators with research and professional development. Admission is typically a chaotic and exhaustive process that requires a significant amount of manual labor and time. NLP is a subfield of AI and linguistics and focuses on enabling computers to comprehend, interpret, and interact using human language. To create your account, Google will share your name, email address, and profile picture with Botpress.See Botpress’ privacy policy and terms of service. Remote or face-to-face training can be further enhanced and streamlined by other AI-based tools.

One technology that is rapidly gaining popularity in the education sector is chatbots. Chatbots are AI-powered programs that can converse with humans, providing them with information and assistance on a wide range of topics. Juji chatbots can also read between the lines to truly understand each student as a unique individual. This enables Juji chatbots to serve as a student’s personal learning assistant or an instructor’s teaching assistant, to personalize teaching and optimize learning outcomes. So, many e-learning platforms are using chatbots to instantly share students’ course-related doubts and queries with their respected teachers and resolve the problems at the earliest. This way students get a free environment to come forward and get a clearer view.

It’s particularly effective in generating written content such as blog posts, academic articles, and even creative compositions like songs and speeches. Duolingo’s Chatbot, a part of its language learning platform, enhances the traditional method of language acquisition by integrating AI-powered chatbots. Koala.sh employs interactive learning techniques such as quizzes, flashcards, and educational games. These methods make learning more engaging and can improve retention and understanding of complex subjects. The Stretch prototype is currently being tested by a select group of people and is not yet available for public use.

By efficiently handling repetitive tasks, they liberate valuable time for teachers and staff. As a result, schools can reduce the need for additional support staff, leading to cost savings. This cost-effective approach ensures that educational resources are utilized efficiently, ultimately contributing to more accessible and affordable education for all. Furthermore, tech solutions like conversational AI, are being deployed over every platform on the internet, be it social media or business websites and applications. Tech-savvy students, parents, and teachers are experiencing the privilege of interacting with the chatbots and in turn, institutions are observing satisfied students and happier staff.

The CRM can trigger personalized messages, reminders, and notifications to prospective students at various stages of the admissions process. This automated follow-up reduces manual efforts, and increases the chances of conversion. A higher-education CRM like LeadSquared can integrate with different chatbots, capture that information, and give your counseling teams a one-shot view of the student’s journey so far. The solution is to integrate an education chatbot with a higher-education CRM to help your admissions team create magic. Education chatbots aid the admissions process in many ways —decrease student drop-offs, shorter response times, automated follow-up reminders, and faster query resolution. StudyBot can recognize the context of the question, analyze the student’s input, and provide a step-by-step explanation of the solution.

Top 5 Chatbots for Education

AI is transforming the student experiences and education industry, and you don’t want to be left behind. Adopt the latest AI Chatbot for education to provide your students with a stellar experience. With artificial intelligence, the complete process of enrollment and admissions can be smoother and more streamlined.

Education chatbots are computer programs that can simulate conversation with humans. They are used in education to provide students with personalized support, answer questions, and provide feedback. Being an educator, it is crucial to analyze your students’ sentiments and work to solve all their issues.

Because chatbots are designed to understand and produce natural language input, they can respond to questions in ways that make it difficult to distinguish chatbot-generated content from student-generated responses. Chatbots can assist student support services teams by providing instant responses to frequently asked questions. 57% of people expect the same response times during business and non-business hours.

Concurrently, it was evident that the self-realization of their value as a contributing team member in both groups increased from pre-intervention to post-intervention, which was higher for the CT group. Conversely, it may provide an opportunity to promote mental health (Dekker et al., 2020) as it can be reflected as a ‘safe’ environment to make mistakes and learn (Winkler & Söllner, 2018). Furthermore, ECs can be operated to answer FAQs automatically, manage online assessments (Colace et al., 2018; Sandoval, 2018), and support peer-to-peer assessment (Pereira et al., 2019). If your educational institution is considering adopting an AI chatbot, why not schedule a demo or get in touch with our experts at Freshchat?

Real-time Dashboard for Student Insights

AI and chatbots have a huge potential to transform the way students interact with learning. They promise to forever change the learning landscape by offering highly personalized experiences for students through tailored lessons. With a one-time investment, educators can leverage a self-improving algorithm to design online courses and study resources that go beyond the one-size-fits-all approach, dismantling the age-old education structures. Chatbots will be virtual assistants that offer instant help and answer questions whenever students get stuck understanding a concept. It is evident that chatbot technology has a significant impact on overall learning outcomes. Specifically, chatbots have demonstrated significant enhancements in learning achievement, explicit reasoning, and knowledge retention.

Ask questions to stimulate their minds and have them reply directly to the chatbot. In the same way, as word processing tools tell us that our texts are too wordy, complex machine-learning algorithms will be able to assess and grade students’ writing on a particular subject. Although this technology is currently in the prototype phase, the Hewitt‘s Foundation has organized a competition between the most famous essay scorers.

PEU is the degree to which an individual feels like a technology is easy to use (Davis et al., 1989). As PEU increases, the intention to use chatbots by teachers and administrators (Pillai et al., 2023) and post-graduate students increases (Mohd Rahim et al., 2022). In addition, the students surveyed by Mohd Rahim et al. (2022) indicated that if chatbots increased the PEU of other tasks, they would be more inclined to adopt the technology.

Personalization of learning is another hallmark benefit, as chatbots can adapt their responses and content recommendations based on individual student needs and progress. Incorporating chatbot functions into material allows online educators to align their content with student needs and preferences, showcasing the significant demand for these tools. This means that students can access the support and guidance they need when they need it, enhancing the overall educational experience and boosting retention. The ideal chatbot should specialize in the desired subject or skill, offer an engaging and interactive learning experience, and provide customization options to suit individual learning styles.

24/7 accessibility with chatbot support

Pounce helped GSU go beyond industry standards in terms of complete admissions cycles. Planning and curating online tests and automating the assessment can help you to easily fill in the scoreboards and provide the progress report chatbot in education regularly. Guiding your students through the enrollment process is yet another important aspect of the education sector. Everyone wants smooth and quick ways and helping your students get the same will increase conversions.

With software like DialogFlow, no coding or prior experience is necessary for a basic, text-based build. However, it is recommended that someone with close knowledge of the content have primary editing access to the chatbot. It’s important to note that some papers raise concerns about excessive reliance on AI-generated information, potentially leading to a negative impact on student’s critical thinking and problem-solving skills (Kasneci et al., 2023). For instance, if students consistently receive solutions or information effortlessly through AI assistance, they might not engage deeply in understanding the topic. Subsequently, we delve into the methodology, encompassing aspects such as research questions, the search process, inclusion and exclusion criteria, as well as the data extraction strategy.

The chatbot can also help you to set and achieve goals, and track your progress over time. ChatGPT can provide you with access to a wide range of resources, including study materials, practice exams, and educational videos. ChatGPT can help you to develop better study skills and time management strategies. The chatbot can provide you with tips and strategies for managing your workload and help you to develop good study habits.

In short, the global online education industry has since its birth grown by 900%, with a 200% increase since 2020 alone. Their favorite music is being streamed from distant servers, directly to their smart device. Unfortunately, in many public schools in the United States and internationally, printed textbooks, and lecturing to large groups of students are the only available teaching methods. Organize users into different segments and export their details in a single click.

For queries about part-time opportunities, student organizations, etc, a chatbot can guide students to the right resources and offer support for various non-academic matters. In the context of education, this means chatbots can offer personalized learning experiences, tailor their responses to suit different learning styles, and even predict and address common student misconceptions. It’s like having a teacher who knows you inside out and is always one step ahead of your needs. Increased student engagement through interactions with chatbots results from educational technology developments. Chatbots capture students’ attention by fostering interactive conversations, asking thought-provoking questions, providing intriguing information, and turning learning into an adventure.

They then collect each prospect’s information and use that to increase conversions through personalised engagement and quality interaction. They then provide prospects with all required information on the institution and help ease the processes by answering all queries and easing up legacy processes. Chatbots also follow up with prospects and assist in the final enrolment and onboarding process.

For the best outcomes, it is important to capture these insights and map them to your CRM to get qualitative insights that help you engage with students better and guide them throughout their journey at university. One such example is Beacon, the digital friend to students at Staffordshire University. To attract the right talent and improve enrollments, colleges need to share their brand stories. Chatbots can disseminate this information when the student enquires about the college.

According to Meyer von Wolff et al (2020), chatbots are a suitable instructional tool for higher education and student are acceptive towards its application. AI chatbots can be attentive to – and train on – students’ learning habits and areas of difficulty. It has been scientifically proven that not everyone understands and learns in the same way. To cater to the needs of every student in terms of complex topics or subjects, chatbots can customize the learning plan and make sure that students gain maximum knowledge – in the classroom and even outside.

By taking care of these administrative tasks, the admission process becomes faster and more efficient and frees up resources that can be redirected to core educational purposes. Moreover, the chatbot, being operational 24/7, can readily assist students whenever they require academic help, irrespective of time or place. This dedicated attention, coupled with AI’s personalized learning capabilities, results in a highly customized tutoring session for the user. Delving into our first use case, ‘Personalized Virtual Tutoring with bots,’ we highlight how bots are transforming the student-tutor relationship and the overall tutoring process, making it more personalized, accessible, and engaging.

• Secondly, understanding how different student characteristics interact with chatbot technology can help tailor educational interventions to individual needs, potentially optimizing the learning experience.
• Since 2001, politicians, school principals and teachers have been telling us that no child should be left behind.
• Where else, learning performance was assessed based on the assessment of the project, which includes report, product, presentation, and peer-to-peer assessment.

AI aids researchers in developing systems that can collect student feedback by measuring how much students are able to understand the study material and be attentive during a study session. The way AI technology is booming in every sphere of life, the day when quality education will be more easily accessible is not far. By leveraging this valuable feedback, teachers can continuously improve their teaching methods, ensuring that students grasp concepts effectively and ultimately succeed in their academic pursuits. The bot even guided students in creating social media posts and helped them pick hashtags that would work best. By deploying this chatbot, the UK Cabinet Office managed to increase user engagement by 43.5%. They build their chatbot with Engati which helped them answer 79% of all queries, passing only the complex ones to live chat agents.

Student feedback

Course creators can harness the power of AI chatbots alongside a suite of other features, including interactive Sensei Blocks, reusable lesson templates, various quiz types, group learning options, and flexible access. Sensei allows educators to craft engaging, effective, and personalized online courses that cater to individual student needs. Educational institutions can also use Watson to create chatbots that engage students, answer FAQs, assist in administrative tasks, and provide support. By providing instant feedback and support, AI chatbots can serve as AI tools for education, catering to individual learning styles and paces, ensuring that each student receives tailored instruction. This section will focus on chatbots’ natural language processing abilities, the interactive user platforms for chatbot dialogue, and the support channels available for chatbot users.

Chatbots can motivate and engage students through interactive quizzes, games, and challenges, making the learning experience more enjoyable and rewarding. With their ability to streamline training and improve knowledge retention, education chatbots are quickly becoming a go-to tool for companies looking to enhance their workforce’s skills and expertise. ChatGPT uses machine learning algorithms to analyze your learning history and provide personalized recommendations based on your individual needs. This means that you can get targeted advice on how to improve your performance in specific subjects or areas. Educational chatbots can help you know more about the needs of your students through personal interactions and offer them the courses accordingly.

Creswell (2012) explained that education-based research in most cases requires intact groups, and thus creating artificial groups may disrupt classroom learning. Therefore, one group pretest–posttest design was applied for both groups in measuring learning outcomes, except for learning performance and perception of learning which only used the post-test design. The EC is usually deployed for the treatment class one day before the class except for EC6 and EC10, which were deployed during the class. Such a strategy was used to ensure that the instructor could guide the students the next day if there were any issues. According to Adamopoulou and Moussiades (2020), it is impossible to categorize chatbots due to their diversity; nevertheless, specific attributes can be predetermined to guide design and development goals.

Therefore, our paper focuses on reviewing and discussing the findings of these new-generation chatbots’ use in education, including their benefits and challenges from the perspectives of both educators and students. You can foun additiona information about ai customer service and artificial intelligence and NLP. Students can use the chatbot to access educational resources, information about courses, schedules, and more. It can potentially offer personalized learning experiences by answering student queries related to their courses. Subsequently, the chatbot named after the course code (QMT212) was designed as a teaching assistant for an instructional design course. It was targeted to be used as a task-oriented (Yin et al., 2021), content curating, and long-term EC (10 weeks) (Følstad et al., 2019).

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In her free time, she loves reading books and spending time with her dog-ter and her fur-friends. Chatbots can also be used to send reminders for book returns or overdue items, renew library materials, and suggest study guides or research methodologies. Before the student decides to apply for a course, parents and the student would like to know more about the campus facilities as well as the kind of exposure their child can get. Provide information about the available courses and answer any queries related to admissions.

Use a chatbot to share information and materials about open days, available fields of study or news about your institution to encourage engagement. Using the chatbot has helped us capture more leads, engage more users, and communicate more effectively. Botsify also provides you with a dedicated chatbot manager with 24×7 customer support for faster query resolution. So if your organization uses any of these tools, Social Intents is the ideal tool for you and you can launch chatbots within minutes. Chatbots do this by asking students open-ended questions, as well as multiple-choice questions to collect qualitative and quantitative feedback.

The development of systems that automatically assess students’ level of understanding during learning sessions is a testament to their progress. The university chatbot is designed to assist future applicants in acquiring information about your institution, programs, and courses. It explains the various admission processes and the registration deadlines for submitting applications.

Additionally, it streamlines administrative processes like fee payment, admissions, and parent-teacher meetings. Named after the Science and Engineering Library, Carlson efficiently handles tasks like answering queries, locating books, and providing information. Their AI chatbot, ‘Carlson,’ developed with IBM’s Watson, has transformed library services. Moreover, prospective students and parents can get immediate responses to their queries, a level of convenience and reliability that reflects positively on the institution’s reputation. The personalization aspect of bots sets them apart and has made them a game-changer in the educational landscape. From homework help, assignment explanations, doubt-clearing, and guidance to subject material access – a well-programmed educational bot can serve multiple purposes.

However, with AI chatbots integrated into this system, a bulk of this administrative burden is readily lifted. This automation of mundane administrative tasks allows teachers to dedicate their attention and effort toward pedagogical improvements. Therefore, the readily available support channels ensure that users have a reliable backup in case of any hindrances, thereby ensuring a smooth and consistent user experience. By employing NLP, an AI chatbot can effectively analyze and understand the user’s input, thereby generating appropriate and relevant responses. Their ability to emulate human-like conversation further increases student interaction and engagement. Therefore, the feedback provided is highly personalized and pertinent to the student’s learning track.

Therefore, this section outlines the benefits of traditional chatbot use in education. Feedback chatbots also afford a more informal, collegial environment for sharing concerns and successes in a course. This can be helpful when asking for feedback about more delicate topics like points of confusion or a sense of belonging. The more informal environment and gradual, directed questioning via turns of conversation can establish a more personable channel through which to share insights. Instructors can read through anonymous conversations to get a sense of how the chatbot is being utilized and the nature of inquiries coming into the chatbot. This can also be a type of temperature check for any common misunderstandings or concerns among learners.